We have you covered.

Providing quick and effective solutions to procedural and technical questions is the goal of CU’s support group. Our support center specialists connect directly to your system, quickly diagnosing and solving problems. In turn, an automated call tracking system records each problem and solution, providing a growing base of knowledge that allows us to resolve future issues faster.

After Hour Support

When circumstances require you to work beyond normal business hours, CU’s support staff is always available offering extended service hours, including weekends and most holidays. Ultimately, we exist to serve you.

Application Support

Solving your questions today and in the future.

Application support specialists answer TIMS processing questions, including how to perform specific software functions and implement business objectives.

Computers Unlimited provides quick and effective solutions to expedite procedural and technical support inquiries. When the need arises, our team of specialists can connect directly to your system to diagnose and solve problems without interrupting system performance.

Automated call tracking records problems and solutions, allowing support to utilize the system as a reference tool when solving issues today and into the future. To ensure staff conducts calls with the highest level of service, the system also supplies management with immediate information concerning appropriate call handling.

In addition to telephone support services, our well-rounded team manages all TIMS Software upgrades, performs on-demand data fixes and installs all hardware purchased after the initial system implementation. Enabling our staff to gain awareness of individual business requirements following primary system training and throughout the upgrade process, making your company more proficient in the long run.

 

TIMS Software Data Conversions | Computers Unlimited
TIMS Software Technical Support | Computers Unlimited

Technical Support

Customizing and handling your hardware setup.

Technical support specialists respond to questions regarding hardware support, telcommunication issues, data backup and system optimization.

Providing a critical link between the operating system and your business, our staff delivers the very best in technical services and support for the following:

  • Data conversions and mass updates
  • Business intelligence models and reports
  • Systems and networks
  • Hardware and peripheral devices
  • Document imaging

We custom tailor the setup of TIMS Software to your business, determined by your network, company size and even the way you do business with other vendors. New customers begin with technical support for hardware setups and, if needed, data conversions. The relationship continues for day to day issues, whether to solve a technical problem, or simply to find a better way to manage the system.

For those circumstances that require you to work beyond normal business hours, 24-Hour Support services are offered as well.

TIMS Software | Computers Unlimited Support Testimonials and Reveiws

Derek in Application Support is absolutely the best. I cannot think of one time – for any issue – that Derek has not given 100% effort. Chris in Application Support was also amazing, he never gave up until a problem was resolved.

- Penn Oxygen & Supply Company

David [in Technical Support] was our focal point of contact with regard to technical issues [during the system recovery process]. He did a great job with our system recovery and was a pleasure to work with.

- Prest-O-Sales and Service

Once again I would like to compliment Gayle [in Project Management] on her training ability.  She has a great cadence, upbeat attitude and a way of changing confusion into clarity!

- Care Medical

Brian C. has been a HUGE help to us for this wireless project.  He has really dedicated a lot of time to it and I really appreciate it.

- Oxygen Service Company
TIMS Software Contact Support | Computers Unlimited

Application & Technical Support

Regular application/technical support is available Monday through Friday, 6 am to 6 pm (MST) and is covered by your standard service agreement.

Phone: 406.255.9500 Fax: 406.255.9595

After Hours Support

After hours support is a 24-hour service available every night and weekend, with the exception of Dec. 25 (Christmas Day). After hours service is NOT covered by your standard CU service agreement. Calls are billed at after hours support rates for a minimum of one hour, and those exceeding one hour are billed in 15 minute increments. Phone: 406.657.9293

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