TIMS Custom Development service is the perfect solution for us when we have unique business demands that fall outside of TIMS. The development team at Computers Unlimited understands our business model and works closely with us to ensure we get that desired functionality. ActivStyle Inc. strives to improve our company’s cost efficiency by at least 5% each year and TIMS Custom Development has been key in helping us meet and exceed those efficiency goals every year.- ActivStyle Inc.
For me as an IT manager, working with Computers Unlimited (CU) has come to mean a rock solid alliance for my business. It is a company I have entrusted to support my company. My relationship with CU is critical to keeping my business healthy. It is a company I believe in and depend upon on a regular basis. However, for me personally, it means more than just these things.- Middlesex Gases & Technologies, Inc.
When I think back on my eighteen year association with Computers Unlimited, two words come to the forefront; partnership and attentiveness. From my very first TIMS roll out with project management, CU’s corporate culture of caring was evident in both their efforts to ensure the successful implementation of the software and their willingness to listen to (and act on) suggestions to improve and make it more user friendly. CU knows their “users” are more than customers; they consider them partners in growing their mutual businesses.- AWISCO Corp.
Once again I would like to compliment Gayle [in Project Management] on her training ability. She has a great cadence, upbeat attitude and a way of changing confusion into clarity!- Care Medical
Derek in Application Support is absolutely the best. I cannot think of one time – for any issue – that Derek has not given 100% effort. Chris in Application Support was also amazing, he never gave up until a problem was resolved.- Penn Oxygen & Supply Company
Our oldest employee liked it immediately! It was much easier than the old system. It was wonderful! I did not struggle through a learning curve at all.- NLR Welding Supply, Inc.
David [in Technical Support] was our focal point of contact with regard to technical issues [during the system recovery process]. He did a great job with our system recovery and was a pleasure to work with.- Prest-O-Sales and Service
For me as an IT manager, working with Computers Unlimited (CU) has come to mean a rock solid alliance for my business. It is a company I have entrusted to support my company. My relationship with CU is critical to keeping my business healthy. It is a company I believe in and depend upon on a regular basis. However, for me personally, it means more than just these things.
Computers Unlimited has come to mean relationships with individuals who are part of CU. When I think of CU, I know the people that will be there to help me. I know that when I call Kenny [in Project Management], he’ll know exactly what to do because he’s done this forty-seven times already, or that when I call Chris L., he will listen to the issue at hand, and work with me until the problem is completely resolved.
Those personal relationships have become extremely important to me. There are many, many people that are employees of Computers Unlimited – but through the years, they have become more than just my support team, they have truly become my friends.- Middlesex Gases & Technologies, Inc.
Annabelle, in TIMS Audiology Support, consistently demonstrates personal qualities and skills that reflect extraordinarily on her. She has a great attitude and always focuses on the problem at hand, while not losing sight of the larger list of constraints and issues that are present. I cannot say enough good things about Annabelle!- The Auditory Scene, Inc.
I just wanted to say THANK YOU so much for everything at Users Group 2011. I was so impressed with the organization of the entire conference. The whole presentation was very professional, from the binders to the actual presentations themselves. The food, the drink, the company – it was all fantastic, I had a wonderful time and it was great to see all of you again. What a great team you have at Computers Unlimited. Rarely have I seen such camaraderie!- Independent Respiratory Services
Our upgrade to 5.0 was very smooth. We never experienced any interruption to our daily business. On the day that we went live, my upgrade team and I kept waiting for my users to call in with issues, but those calls never came.
The implementation team at Computers Unlimited was fantastic; they guided us though every step of the conversion process. They reviewed our data, they brought up issues that we had not even noticed … then they helped us to correct those issues.- Keene Medical Products
Since using ACM, we reduced our cylinder exception errors by 86%%, and significantly improving our driver’s route efficiency.- Welders Supplies Limited
Customer Centric is great, you have all of your customer information you need in one place. Plus, the History tab in CCI is a huge timesaver.- Maine Oxy
TIMS catalog system gives us a virtual SKU inventory without the all the additional overhead.- AWISCO
The ability to auto pay invoices, leases and cylinder rental has had a very positive impact on our monthly A/R. Switching to Element PS saved us a full point off of transaction fees.- Helget Gas Products, Inc.
In today’s economy, everyone is looking to do more with less. TIMS eDocs allows you to make current resources even more efficient, so existing staff can focus on other important business tasks.- Sims Welding Supply
Computers Unlimited’s TIMS system has assisted us in becoming a 21st century technology company within a century old industry. Their system creates information at our fingertips with technology from thought to finish.- ILMO Products Company
Our oldest employee liked TIMS immediately. I didn’t struggle through a learning curve at all, it was wonderful!- NLR Welding Suppy
Imaging saves us a ton of time! Without it, we’d have to hire an additional employee for managing MSDS paperwork. All of our branches are self-sufficient for looking up images.- The Encompass Gas Group, Inc.
It’s so much more than just a price update system… It’s easy to price and quote non-stock items without any rekeying. There’s no better system out there.- Purity Cylinder Gases Inc.
We switched to ACM from a web based tracking system because ACM is fully integrated. We were tired of managing two separate systems and dealing with manual entry. We’ve realized incredible savings with ACM.- General Distributing Co.
After just two months of using ACM – human errors (as far as cylinder exceptions) are all but eliminated.- Maine Oxy
We have been operating with TIMS Online for about two years. It has been very successful for us – from the automatic program updates to the batch emails of cylinder rental invoices. Not having to worry about an in house server has been great, plus, TIMS Online is the most reliable back up we have ever had.- DJB Gas Services Inc.
ACM is our guarantee to customers that their cylinder tracking is accurate and this builds confidence in the relationship. Using ACM to identify and prevent cylinder discrepancies is a win/win proposition.- Welders Supply Company of Louisville
Using TIMS standard Inventory Management and Automated Purchasing, we were able to reduce inventory levels by over $330,000 in just 40 days.- American Welding & Gas
My owners have always wanted to see the detail in the GL accounts, now they are able to do just that. They can drill down on those individual accounts and get the detail they have been looking for, right down to the invoice and line item. Simply put, it’s powerful and it is easy to use.- Keene Medical Products
TIMS Business Intelligence tools helped us identify problem areas in our business, for example in inventory. I could accurately measure utilization, consignment location productivity, which product lines were making us money – and which ones were not – and then put that in an easy to read report. We could then make informed business decisions on if a location needed to be closed to cut costs or a product line need to be increased in order to meet demands.- ThedaCare At Home
From an implementation standpoint, Claims Processing has been one of the easiest programs to roll out to users.- Norco
We are really excited about Patient Intake, it is exactly what we need. Right now our company is very interested in the Lean Business model, and Intake fits right in with the way we are wanting to do business.- ThedaCare At Home
We discovered an issue in our system today and Melissa in Application Support contacted me immediately. She worked with me – and with Crystal in Data Services – to get the problem identified, resolved and corrected in our system.
It is always a joy to work with Melissa. I know that I put in a lot of tickets, but I must say – as a customer – I receive AWESOME support from your staff!! Thank you for everything you do!
On behalf of the Steering Committee, I would like to ‘thank you’ for another wonderful Users Group 2011! Goodie bags were awesome, food was good, events were fun and everyone enjoyed the interaction with other users. Thanks again and keep it up! Please forward our thanks to everyone else that deserves it!- Oxygen Service Company
Since starting with TIMS, we have more than doubled our revenue while cutting inventory costs by more than 60%.- Keene Medical Products
Before TIMS, we never had a way to track employee productivity… now we have the tools we need to monitor and measure employee performance.- Gulf Medical
We spent several years researching several audiology software packages before we made a final decision on TIMS Audiology Software. In the end, what we found was TIMS had the best user interface. It was simple and easy to use.
The fact that CU was developing new interfaces was very appealing to us, for example – the QuickBooks integration. We were aware that the QuickBooks integration was not ready to use at the time we began using the software, but that the development would be completed shortly. That was a big selling point for us – knowing that CU believed in product development.
One of the biggest changes we saw was the ability to process electronic claims; we simply did not have a way to do that before. So until TIMS, we had to use a third party billing service and the lag time for payment was significant. The turnaround time from billing to payment has been reduced.- The Hearing Center
Having used TIMS for many years, I have been most impressed with the forward thinking of the Computers Unlimited staff in regards to maintaining HIPAA compliance, moving toward a paperless office and increasing effectiveness through software upgrades.
Our audiologists and front office staff are able to work more efficiently and I am able to more accurately track outcomes of their work, thanks to TIMS.
I have recommended TIMS Software to colleagues, and I continue to do so with enthusiasm.- Hampden Hearing Center
In our TIMS training, we learned how to narrow device choices so that we no longer have to page through fifty-some devices to find the one they we looking for. We are extremely pleased with our training and with TIMS overall.- Family Hearing Center
TIMS is by far the MOST user friendly, intuitive and flexible software we have ever encountered. The TIMS training at CU opened their eyes to exactly just how much we can do and how easily we can customize the software to make our jobs easier and us more efficient.- Family Hearing Center