Testimonials

For me as an IT manager, working with Computers Unlimited (CU) has come to mean a rock solid alliance for my business. It is a company I have entrusted to support my company. My relationship with CU is critical to keeping my business healthy. It is a company I believe in and depend upon on a regular basis. However, for me personally, it means more than just these things.

Derek in Application Support is absolutely the best. I cannot think of one time – for any issue – that Derek has not given 100% effort. Chris in Application Support was also amazing, he never gave up until a problem was resolved.

David [in Technical Support] was our focal point of contact with regard to technical issues [during the system recovery process]. He did a great job with our system recovery and was a pleasure to work with.

For me as an IT manager, working with Computers Unlimited (CU) has come to mean a rock solid alliance for my business. It is a company I have entrusted to support my company. My relationship with CU is critical to keeping my business healthy. It is a company I believe in and depend upon on a regular basis. However, for me personally, it means more than just these things.

Computers Unlimited has come to mean relationships with individuals who are part of CU. When I think of CU, I know the people that will be there to help me. I know that when I call Kenny [in Project Management], he’ll know exactly what to do because he’s done this forty-seven times already, or that when I call Chris L., he will listen to the issue at hand, and work with me until the problem is completely resolved.

Those personal relationships have become extremely important to me. There are many, many people that are employees of Computers Unlimited – but through the years, they have become more than just my support team, they have truly become my friends.

Our upgrade to 5.0 was very smooth.  We never experienced any interruption to our daily business.  On the day that we went live, my upgrade team and I kept waiting for my users to call in with issues, but those calls never came.

The implementation team at Computers Unlimited was fantastic; they guided us though every step of the conversion process. They reviewed our data, they brought up issues that we had not even noticed … then they helped us to correct those issues.

Customer Centric is great, you have all of your customer information you need in one place. Plus, the History tab in CCI is a huge timesaver.

TIMS catalog system gives us a virtual SKU inventory without the all the additional overhead.

In today’s economy, everyone is looking to do more with less. TIMS eDocs allows you to make current resources even more efficient, so existing staff can focus on other important business tasks.

Imaging saves us a ton of time! Without it, we’d have to hire an additional employee for managing MSDS paperwork. All of our branches are self-sufficient for looking up images.

We have been operating with TIMS Online for about two years. It has been very successful for us – from the automatic program updates to the batch emails of cylinder rental invoices. Not having to worry about an in house server has been great, plus, TIMS Online is the most reliable back up we have ever had.

My owners have always wanted to see the detail in the GL accounts, now they are able to do just that. They can drill down on those individual accounts and get the detail they have been looking for, right down to the invoice and line item. Simply put, it’s powerful and it is easy to use.

TIMS Business Intelligence tools helped us identify problem areas in our business, for example in inventory. I could accurately measure utilization, consignment location productivity, which product lines were making us money – and which ones were not – and then put that in an easy to read report. We could then make informed business decisions on if a location needed to be closed to cut costs or a product line need to be increased in order to meet demands.

We discovered an issue in our system today and Melissa in Application Support contacted me immediately. She worked with me – and with Crystal in Data Services – to get the problem identified, resolved and corrected in our system.
It is always a joy to work with Melissa. I know that I put in a lot of tickets, but I must say – as a customer – I receive AWESOME support from your staff!! Thank you for everything you do!

We spent several years researching several audiology software packages before we made a final decision on TIMS Audiology Software. In the end, what we found was TIMS had the best user interface. It was simple and easy to use.

The fact that CU was developing new interfaces was very appealing to us, for example – the QuickBooks integration. We were aware that the QuickBooks integration was not ready to use at the time we began using the software, but that the development would be completed shortly. That was a big selling point for us – knowing that CU believed in product development.

One of the biggest changes we saw was the ability to process electronic claims; we simply did not have a way to do that before. So until TIMS, we had to use a third party billing service and the lag time for payment was significant. The turnaround time from billing to payment has been reduced.