Account Management

A Customer Service Advocate for Your Business

Computers Unlimited’s (CU) Account Management Service is designed to complement your business and help you reach your business needs efficiently and effectively. Since we are distinctly familiar with your business hierarchy, staff and procedures, we can be an invaluable customer service advocate.

Your account managers will have in-depth knowledge of both your business processes and TIMS. Issue resolution, task management and status updates are all addressed quickly. Working together, we will stay on track to make sure that technical and application support issues are addressed in a timely manner and that request for data fixes, new development or reporting changes are expedited.

You will see immediate benefits such as a streamlined issue resolution process that saves you both time and money…

by channeling calls from authorized users to dedicated resources at CU
by monitoring and tracking reported issues – from inception through resolution
by providing issue escalation, and faster resolutions
by coordinating bi-Monthly status meetings with follow-up reports

Our account managers coordinate task management on special projects, training requests, testing or even special programming requests on your behalf.

We want you to be able to focus on growing your business and count on us to take care of the details regarding your software.

When I think back on my eighteen year association with Computers Unlimited, two words come to the forefront; partnership and attentiveness. From my very first TIMS roll out with project management, CU’s corporate culture of caring was evident in both their efforts to ensure the successful implementation of the software and their willingness to listen to (and act on) suggestions to improve and make it more user friendly. CU knows their “users” are more than customers; they consider them partners in growing their mutual businesses.

- AWISCO Corp.