Customer Service Tools

Accuracy is key to Profitability

When Customer Service Representatives (CSRs) have access to complete and accurate information, costly errors are avoided. TIMS Customer Service Tools put accurate information in the hands of CSRs to make fast and efficient decisions.

TIMS order processing incorporates complete sales history and customer special pricing, allowing full use and integration of charge, cash or credit card sales.

When customer’s demand more automation, TIMS has the right tools to take on the challenge with EDI and more. Easily take charge with customer profiles through TIMS Customer Centric lookups. Respond on the spot with documents for your customers. Print, fax, email, recall or resend automatically through the eDocs, collation and document scanning systems.

Have a website? Enhance your customers’ experience with integrated eCommerce sales. Sell non-stocks confidently through TIMS electronic catalog.

TIMS Customer Service Tools improve accuracy, customer relationships and give you new avenues for revenue!