Application Support
Computers Unlimited provides quick and effective solutions to expedite procedural and technical support inquiries. When the need arises, our team of specialists can connect directly to your system to diagnose and solve problems without interrupting system performance.
Our Service to You
Automated call tracking records problems and solutions, allowing support specialists to utilize the system as a reference tool when solving issues today and into the future. To ensure staff conducts calls with the highest level of service, the system also supplies management with immediate information concerning appropriate call handling.
In addition to telephone support services, our well-rounded team manages all TIMS Software upgrades, performs on-demand data fixes and installs all hardware purchased after the initial system implementation. This enables our staff to gain awareness of individual business requirements following primary system training and throughout the upgrade process, making your company and CU even more proficient in the long run.
After Hours Support
CU knows that sometimes it is necessary for your employees to work beyond normal business hours. That is why our specialists are available to deliver extended support services after hours, on weekends and on most holidays. Ultimately, we exist to serve you.
We discovered an issue in our system today and Melissa in Application Support contacted me immediately. She worked with me – and with Crystal in Data Services – to get the problem identified, resolved and corrected in our system.
It is always a joy to work with Melissa. I know that I put in a lot of tickets, but I must say – as a customer – I receive AWESOME support from your staff!! Thank you for everything you do!
