Contact Support
Application & Technical Support
Regular application/technical support is available Monday through Friday, 6 am to 6 pm (MST) and is covered by your standard service agreement.
Phone: (406) 255-9500
Fax: (406) 255-9595
After Hours Support
After hours support is a 24-hour service available every night and weekend, with the exception of Dec. 25 (Christmas Day) and Jan. 1 (New Year’s Day). After hours service is NOT covered by your standard CU service agreement. Calls are billed at after hours support rates for a minimum of one hour, and those exceeding one hour are billed in 15 minute increments.
Phone: (406) 657-9293
Log a Trouble Ticket
- Email Subject: Open Call
- Email Message: Enter the description of the problem.
Log a New Trouble Ticket » View Your Tickets (Requires a login) »
Trouble Ticket Status Inquiry
- Email Subject: Call Status (Ticket Number)
- Email Message: No information is necessary.
Application Support
Support for all data fixes and TIMS Software issues EXCEPT Diver or Crystal.
- Email Subject: Open Proc
- Fax: (406) 255-9640
Technical Support
Support for all hardware, imaging and networking issues.
- Email Subject: Open Tech
- Fax: (406) 255-9583
Diver and Crystal Support
- Email Subject: Open Diver
- Hours: 8 am to 5 pm (MST)
- Fax: (406) 255-9583
Data Services
Application Support: Request data fixes and acquisitions from a TIMS system.
Contact Project Management:Acquisitions from a non-TIMS system.
Contact Project Management:Acquisitions from a non-TIMS system.
- Email Subject: Open Proc
- Hours: 8 am to 5 pm (MST)
- Fax: (406) 255-9583
Suggestions and Estimates
Software suggestions pages are accessible from theCustomer Portal.
Customer Portal (Requires a login) »
Customer Portal (Requires a login) »