Application Support Representative - Accounting

Computers Unlimited creates innovative software for 3 distinct markets: Industrial Gas & Welding Supply Distributors, Home Medical Equipment Providers, and Audiology & Speech/Language Practices.

The person that fills this job role will focus on the Accounting aspects of the software and support our home medical equipment line of business.  You will join a team of application support representatives responsible for assisting our software users with procedural questions about accounts receivables, accounts payables, general ledger, payroll, and tracking. This team is adept at troubleshooting a variety of customer questions, and when necessary, interfacing with our development teams to relay information for future software enhancements. This is an exempt position at our office in Billings, MT.  

As our first-line of customer service, we rely on this team to represent the entire company with their outstanding service and timely follow-ups. And, they do not disappoint; we are very proud to have an active help desk right here in Montana.

What will we expect of the person who will fill this position?

We are looking for career-minded individuals with exceptional customer service, critical thinking, problem solving, and communication skills who enjoy working in a cross-functional team environment. Application Support team members should be resourceful, have a strong tenacity to solve problems, and be results-driven.


  • Bachelor's degree in Business, Accounting, Information Systems or related field strongly preferred.
  • Expert organizational, problem solving, and multi-tasking skills.
  • Excellent verbal and written communication skills. Excellent customer service.
  • Experience in customer relations, support, software testing, documenting, accounting or industry specific experience preferred.  
  • Problem solving, logical and intuitive thinking.
  • Organization, attention to detail, accuracy, and thoroughness.
  • Self-motivated, personal accountability, and high-quality standards. 

Primary Responsibilities:

  • Provide quality support to Computers Unlimited customers utilizing strong problem-solving techniques and emphasizing customer service.
  • Troubleshoot software issues regarding medical and rental billing, payer fee schedules, claims processing, payer document management, rental equipment tracking, etc. providing suitable solutions on a timely basis.
  • Enter issues into Jira system for call tracking and reporting.
  • Collaborate and work within cross-functional CU team to ensure customer requests are handled appropriately and in a timely manner, providing as much information as possible to help correct issues and find long-term solutions and/or prevention.
  • Manage customer relationships and complaints emphasizing a philosophy of service, quality, and professionalism.
  • Proactively search for ways to streamline process to best serve CU and our customers.
  • Continually improve knowledge of TIMS software through internal training classes and individual reading and research.
  • Participate in the company's annual Users Group Conference and other duties as assigned.

So why should you join the team responsible for supporting the users of TIMS Software?

You want to grow your skills and also thrive. When you are thriving, we know that will resonate through the support you provide to our customers. They in turn will provide excellent service to their customers.

You want to be supported in a family-oriented atmosphere. In the company's near 40 years, we've learned a thing or two about how to treat people. And that's really step #1: treat people like people. We want to help you align your personal goals with the company's goals, so we all win in the end.

You want to be heard. You are a unique individual with ideas, vision and enthusiasm. We will consider ourselves honored to hear what you have to say from Day 1 to Day 12,775 and beyond. (Did you do the math? That's 35 years and, yes, that's how long a few of our employees have worked here.)

You have a passion for the future. Just look at what technology has accomplished in the past few years. What will this company achieve with you on board reaching goals, thriving and sharing your passion? We don't know for sure, but we're excited to find out. 

Interested? Request a full job description and apply by emailing your résumé, cover letter and reference documents to

Date Posted: February 24, 2023

Subscribe to Blog

Recent Posts