Application Support Representative - Industrial

Computers Unlimited creates innovative software for 3 distinct markets: Industrial Gas & Welding Supply Distributors, Home & Durable Medical Equipment (HME|DME) Providers, and Audiology & Speech Language Pathologists (SLP).

The person who fills this job role will focus primarily on aspects of the software and support our Industrial Gas & Welding Supply Distributors customers. You will join a team of Application Support Representatives who is adept at troubleshooting a variety of customer questions and, when necessary, interfacing with our development teams to relay information for future software enhancements. 

Members of this team, headquartered in Billings MT, possess or are learning the skills to troubleshoot more advanced customer questions that may have to do with situations as severe as possible data corruption. Our Application Support Representatives seek to develop solutions in-house and test them on the TIMS Software before presenting their findings to the customer. 

As our first-line of customer service, we rely on this team to represent the entire company with their outstanding service and timely follow-ups. And they do not disappoint; we are very proud to have an active help desk right here in Montana.

So why should you join the team responsible for supporting the users of TIMS Software?

You want to grow your skills and also thrive. When you are thriving, we know that will resonate through the support you provide to our customers. They in turn will provide excellent service to their customers.

You want to be supported in a family-oriented atmosphere. In the company's near 40 years, we've learned a thing or two about how to treat people. And that's really step #1: treat people like people. We want to help you align your personal goals with the company's goals so we all win in the end.

You want to be heard. You are a unique individual with ideas, vision and enthusiasm. We will consider ourselves honored to hear what you have to say from Day 1 to Day 12,775 and beyond. (Did you do the math? That's 35 years and, yes, that's how long a few of our employees have worked here.)

You have a passion for the future. Just look at what technology has accomplished in the past few years. What will this company achieve with you on board reaching goals, thriving and sharing your passion? We don't know for sure, but we're excited to find out. 

What will we expect of the person who will fill this position?

We are looking for career-minded individuals with exceptional critical thinking, problem solving, and communication skills who enjoy working in a dynamic and fast-paced environment. Application Support team members should have a strong tenacity to solve problems, and a desire to be a part of a results driven team.

Primary Responsibilities:

  • Test and research software problems reported by customers, interacting with software developers to provide as much information as possible to correct issues and implement long-term solutions.

  • Continually improve knowledge of TIMS software through internal training classes and individual reading and research.

  • Enter customer issues into a tracking system.

  • Collaborate and work within cross-functional CU team to ensure customer requests are handled appropriately and in a timely manner, providing as much information as possible to help correct issues and find long-term solutions and/or prevention.

  • Manage customer relationships and complaints emphasizing a philosophy of service, quality, and professionalism, and proactively search for ways to streamline process to best serve CU and our customers.

  • Asist in the annual  Users Group Conference.

Qualifications:

  • Bachelor's degree in Business, Accounting, Information Systems or a related field, or the equivalent in business or software related work experience.

  • Expert organizational, problem solving, multi-tasking and communication skills (both written and verbal).

  • Experience in customer relations, support, software testing, documenting, accounting or industry specific experience.

Job Skills:

  • Organization, attention to detail, accuracy and thoroughness.

  • Self-motivated and possess a high level of personal accountability in problem solving, logical and intuitive thinking.

  • Ability to prioritize and work on multiple project/issues simultaneously.

  • Committed to producing quality work by showing a willingness to own issues and see them through to completion 

  • Adaptable with high stress tolerance

  • Develop and maintain an atmosphere of cooperation and respect between departments and with management, peers, and employees

  • Work as part of the Application Support Team communicating, cooperating, and assisting where necessary to assure success.

  • Ability to maintain high ethical standards that reflect honesty, integrity, and reliability

Interested? Reach out with your email your résumé, cover letter and reference documents to jobs@cu.net. A full job description will be provided.

  • Date Posted: June 22, 2022

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