--- title: "Customer Driven Innovation: Turning Feedback into Solutions" description: Discover how TIMS Software's latest release, driven by customer feedback, delivers over 300 improvements to streamline operations for industrial gas and welding supply distributors. image: https://www.cu.net/hubfs/Customer%20Innovation%20Blog%20Banner%20-%20Customer%20%281%29.png --- [![TIMS_Logo_Restricted_WHITE_Reverse_Final](https://www.cu.net/hs-fs/hubfs/identity/logos/2023%20Logos/TIMS_Logo_Restricted_WHITE_Reverse_Final.png?width=182&height=50&name=TIMS_Logo_Restricted_WHITE_Reverse_Final.png "TIMS_Logo_Restricted_WHITE_Reverse_Final")](https://www.cu.net/industrial) [![TIMS_Logo_Restricted_RGB_Pos_Final](https://www.cu.net/hs-fs/hubfs/identity/logos/2023%20Logos/TIMS_Logo_Restricted_RGB_Pos_Final.png?width=182&height=50&name=TIMS_Logo_Restricted_RGB_Pos_Final.png "TIMS_Logo_Restricted_RGB_Pos_Final")](https://www.cu.net/industrial) ** ** # Built for Industrial Gas & Welding Supply Distributors Developed for distributors of industrial gases & welding supplies including both cylinder and bulk gases. TIMS Software provides a premium end-to-end software solution for comprehensive management of your entire operation. # Customer Driven Innovation: Turning Feedback into Solutions POSTED ON:22 January, 2026 WRITTEN BY: [Computers Unlimited](https://www.cu.net/industrial/blog/author/computers-unlimited) Tag: [Business Management Tools](https://www.cu.net/industrial/blog/topic/business-management-tools), [Showcase](https://www.cu.net/industrial/blog/topic/showcase), [Best Practices](https://www.cu.net/industrial/blog/topic/best-practices) ###### Turning Feedback into Solutions The most effective operational platforms are designed to evolve continuously, shaped by feedback from the people who use them every day. That philosophy is at the heart of the most recent release of TIMS Industrial. Delivering more than 300 improvements and enhancements across the platform, this release focuses on helping distributors work faster, operate with greater control, and gain clearer visibility into their business. With more than 1,700 enhancements delivered to TIMS each year, this approach reflects our commitment to steady, customer-driven innovation. **What These Improvements Deliver** **Smarter Payments & Stronger Security** Expanded credit card processing flexibility and enhanced security options, including CAPTCHA support for hosted payment windows, help businesses stay aligned with evolving compliance and fraud-prevention expectations. **Faster Purchasing & Receiving Workflows** Streamlined purchasing and receiving features reduce manual steps and improve document handling, helping teams move products efficiently while keeping transactions clean and accurate. **Better Inventory & Replenishment Insight** Enhanced tools for contract management and reorder analysis provide richer data views, supporting more accurate purchasing decisions and improved service levels. **More Efficient Cylinder & Warehouse Operations** Performance upgrades, improved search tools, and cleaner physical inventory controls help teams manage cylinder activity and inventory counts with greater speed and clarity. **Improved Delivery & Scheduling Execution** Scheduler enhancements and mobile-order safeguards provide clearer order-status visibility, smarter routing validations, and stronger exception handling for day-to-day route operations. **Enhanced Reporting & Financial Accuracy** Reporting updates improve reconciliation, track cost and price changes more effectively, and expand operational insight into delivery performance and documentation. ###### **Built on Continuous Customer Feedback** Continuous improvement isn’t a one-time initiative; it’s a discipline. The most recent release of TIMS Industrial reflects a long-standing commitment to listening closely to customers and investing where it matters most: reliability, efficiency, and end-to-end visibility. In a market defined by constant change, the ability to evolve steadily alongside customers is what creates solutions that scale. ###### Let's Talk If you’re looking to streamline your operations, increase efficiency, and enhance customer satisfaction, let’s connect. We’re here to help you make informed decisions that drive profitability and operational success. Want to schedule a one-on-one conversation? [Contact us today—we’d love to connect!](https://www.cu.net/contact) Last updated: 01/22/2026 SHARE THIS STORY - [**](http://www.linkedin.com/shareArticle?mini=true&url=https://www.cu.net/industrial/blog/customer-driven-innovation&title=Customer%20Driven%20Innovation:%20Turning%20Feedback%20into%20Solutions&summary=Discover%20how%20TIMS%20Software's%20latest%20release,%20driven%20by%20customer%20feedback,%20delivers%20over%20300%20improvements%20to%20streamline%20operations%20for%20industrial%20gas%20and%20welding%20supply%20distributors.) - [**](https://www.facebook.com/sharer/sharer.php?u=https://www.cu.net/industrial/blog/customer-driven-innovation&title=Customer%20Driven%20Innovation:%20Turning%20Feedback%20into%20Solutions&picture=https://www.cu.net/hubfs/Customer%20Innovation%20Blog%20Banner%20-%20Customer%20%281%29.png&description=Discover%20how%20TIMS%20Software's%20latest%20release,%20driven%20by%20customer%20feedback,%20delivers%20over%20300%20improvements%20to%20streamline%20operations%20for%20industrial%20gas%20and%20welding%20supply%20distributors.) - 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