SERVICES
Expert Support & Custom Solutions
At Computers Unlimited, our Services team is dedicated to helping your organization succeed with TIMS software from onboarding and implementation to ongoing support, development, and strategic growth. Whether you’re transitioning from another system, expanding your business, or optimizing your operations, our experienced team is here to guide you every step of the way.
Implementation & Data Conversion
Start strong with a seamless transition to TIMS.
Our implementation specialists pair real-world business knowlege with deep TIMS proficiency to ensure your launch is smooth and successful. We provide:
- Structured project management and dedicated TIMS coordinators
- Customized training tailored to your teams’ needs
- Thorough data conversions from legacy systems
- Process consulting to align TIMS with your workflows
We focus on minimizing disruption and maximizing adoption from day one.
Acquisition Services
Grow with confidence.
Mergers, acquisitions, and expansions bring new opportunities and new data challenges. Our Acquisition Services help you:
- Manage data migration and integration
- Clean and merge datasets for accuracy
- Reduce duplicate manual processes with automation
- Maintain data integrity throughout growth
We support both acquired and existing operations as you scale.
Account Management
Your dedicated advocate.
Our Account Management team becomes an extension of your business by offering:
- Proactive issue resolution and task tracking
- Regular progress updates and status meetings
- Prioritized handling of support, reporting, and development requests
- Coordination on training, testing, and system enhancements
This achieves alignment between your business goals and TIMS functionality.
Custom Development
Solutions tailored to your unique needs.
Every business is different, and sometimes off-the-shelf configurations aren’t enough. Our development team delivers:
- Custom software enhancements and integrations
- Tailored reporting and automation tools
- Unique configurations built to fit your workflows
We work collaboratively to create scalable solutions that advance your business.
Support Services
Reliable help when you need it most.
Our U.S.-based support specialists bring decades of TIMS experience to every interaction. Whether you’re resolving a technical issue or optimizing your use of the system, we provide:
- Responsive technical and application support
- A comprehensive knowledge base built from years of real-world use
- Fast tracking of issue resolution via call tracking systems
- Insight into industry best practices and efficiency improvements
We exist to serve and that starts with helping you succeed every day.
