How can we help you?

Phone Support

406-255-9500
 Monday–Friday, 6 AM–6 PM MST 

Email Support

helpdesk@cu.net
 Include, "OPEN CALL" in subject line.

Customer Portal

support.cu.net
Submit or view the status of a ticket. 

After-Hours Support

 

Regular application and technical support is available Monday through Friday, 6 AM–6 PM MST, and is covered under your standard service agreement.

After-Hours Phone Support: 406-657-9293

After-Hours Support is a 24-hour service available every night and weekend, with the exception of the following holiday hours. After-Hours Support is not covered by your standard CU service agreement. After-hours calls are billed at After-Hours Support rates for a minimum of one hour, and those exceeding one hour are billed in 15-minute increments.

Christmas Eve (12/24)- After-Hours Support begins at 3 PM MST
Christmas Day (12/25) – No After-Hours Support.
Day after Christmas (12/26) – After-hours Support only.
New Year’s Eve (12/31) - After-Hours Support begins at 3 PM MST.
New Year’s Day (01/01) - After-Hours Support only.

Services 

TIMS is backed by a team of experienced industry experts who
partner closely with customers at every stage.
GEN-CU-Dark-Blue-Implementation
Implementation

Seamless implementation with expert guidance, customized training, and data conversion.
GEN-CU-Dark-Blue-Acquisition
Acquisition Services

Confidently scale through mergers and acquisitions with secure, accurate data migration.
GEN-CU-Dark-Blue-Account-Management
Account Management

Dedicated account managers streamline support, accelerate resolutions, and advocate for your business.
GEN-CU-Dark-Blue-Custom-Development
Custom Development

Tailored enhancements designed to fit your unique processes and operations.
GEN-CU-Dark-Blue-Customer-Service
Support

Responsive, knowledgeable support experts committed to keeping your operations running at peak performance.

Ready to see TIMS in action? 

Schedule a personalized demo and discover how TIMS can transform your operations.

Schedule A Demo ⟶