Start the customer experience off right with tracked inbound documents, intelligent work queues, and billing payer rules that are easy for your staff to work with. Give your CSRs the power to request missing documentation and set automated tasks for timely follow-up.
For new orders or re-orders, TIMS manages inventory, and tracks rentals and serialized products. Provide your products direct to the customer with a dropship integration. Go paperless with TIMS native, mobile applications. Dispatch delivery personnel using optimized route planning. Capture proof of delivery signatures, take customer payments, and record all field transactions real-time.
Customize the software to capture your billing rules and payer authorization requirements. Integrate with your clearinghouse to process claims. Use work queues and put rejections in front of the right people who can work them quickly. Use Business Intelligence to reduce your DSO and improve productivity.
Create a variety of custom-defined, real-time, interactive worklists for your collections team to work A/R, denials and timely filing. Queue up claims for rebilling and automate the posting of ERNs.
Simply put, through technology, tradition, and transformation, TIMS Software is the strategic partner you need. Our company delivers the right mix of software, service, and support that will empower you to streamline and grow your business to its fullest potential.