P. 406.255.9500 | F. 406.255.9595

Regular application/technical support is available Monday through Friday, 6 am to 6 pm (MST) and is covered by your standard service agreement.

4th of July (Thursday) - After-Hours Support is Available; Regular Support is Closed.
Regular Phone and Email Support will resume at 7am on Friday the 5th.

After-Hours Phone Support: 406-657-9293

After hours support is a 24-hour service available every night and weekend, with the exception of Dec. 25 (Christmas Day). After hours service is NOT covered by your standard CU service agreement. Calls are billed at after hours support rates for a minimum of one hour, and those exceeding one hour are billed in 15 minute increments.

Additionally, you can submit a ticket, or view the status of a submitted ticket via the Customer Portal.

Log in to the Portal

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Application Support

Solving your questions today and in the future.

Application Support Specialists answer TIMS processing questions, including how to perform specific software functions and implement business objectives.

Computers Unlimited provides quick and effective solutions to expedite procedural and technical support inquiries. When the need arises, our team of specialists can connect directly to your system to diagnose and solve problems without interrupting system performance.

Automated call tracking records problems and solutions, allowing support to utilize the system as a reference tool when solving issues today and into the future. To ensure staff conducts calls with the highest level of service, the system also supplies management with immediate information concerning appropriate call handling.

In addition to telephone support services, our well-rounded team manages all TIMS Software upgrades, performs on-demand data fixes and installs all hardware purchased after the initial system implementation. Enabling our staff to gain awareness of individual business requirements following primary system training and throughout the upgrade process, making your company more proficient in the long run.

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Technical Support

Customizing and handling your hardware setup.

Technical support specialists respond to questions regarding hardware support, telecommunication issues, data backup and system optimization.

Providing a critical link between the operating system and your business, our staff delivers the very best in technical services and support for the following:

  • Data conversions and mass updates
  • Business intelligence models and reports
  • Systems and networks
  • Hardware and peripheral devices
  • Document imaging

We custom tailor the setup of TIMS Software to your business, determined by your network, company size and even the way you do business with other vendors. New customers begin with technical support for hardware setups and, if needed, data conversions. The relationship continues for day-to-day issues, whether to solve a technical problem, or simply to find a better way to manage the system.

What our Clients are Saying

I wanted to reach out and let you know how great it is to work with Joe. I have worked with him a lot over the years and most recently we are working on the TIMS Supporting Documents project. He always impresses me with his knowledge and passion for the product. He always takes the time to understand our business needs, and he also makes himself available even on Sundays, when I send an email, he will respond. I wanted to let you know, how much I personally appreciate his efforts, and all the efforts of the team of people behind him. Thanks!!!!

Keene Medical Products

Since starting with TIMS, we have more than doubled our revenue while cutting inventory costs by more than 60%.

Keene Medical Products

TIMS Business Intelligence tools helped us identify problem areas in our business, for example in inventory. I could accurately measure utilization, consignment location productivity, which product lines were making us money – and which ones were not – and then put that in an easy to read report. We could then make informed business decisions on if a location needed to be closed to cut costs or a product line need to be increased in order to meet demands.

ThedaCare At Home

We discovered an issue in our system today and Melissa in Application Support contacted me immediately. She worked with me – and with Crystal in Data Services – to get the problem identified, resolved and corrected in our system. It is always a joy to work with Melissa. I know that I put in a lot of tickets, but I must say – as a customer – I receive AWESOME support from your staff!! Thank you for everything you do!

Johns Hopkins

From an implementation standpoint, Claims Processing has been one of the easiest programs to roll out to users.

Norco

The owners of our company have always wanted to see the detail in the GL accounts. Now, they are able to do just that. They can drill down on those individual accounts and get the detail they have been looking for, right down to the invoice and line item. Simply put, it’s powerful and it is easy to use.

Keene Medical Products

We are really excited about Patient Intake, it is exactly what we need. Right now, our company is very interested in the Lean Business model, and Intake fits right in with the way we are wanting to do business.

ThedaCare At Home

Before TIMS, we never had a way to track employee productivity … now we have the tools we need to monitor and measure employee performance.

Gulf Medical

Our upgrade to 5.0 was very smooth. We never experienced any interruption to our daily business. On the day that we went live, my upgrade team and I kept waiting for my users to call in with issues, but those calls never came. The implementation team at Computers Unlimited was fantastic; they guided us through every step of the conversion process. They reviewed our data, they brought up issues that we had not even noticed … then they helped us to correct those issues.

Keene Medical Products

Once again I would like to compliment Gayle [in Project Management] on her training ability. She has a great cadence, upbeat attitude and a way of changing confusion into clarity!

Care Medical

TIMS Custom Development service is the perfect solution for us when we have unique business demands that fall outside of TIMS. The development team at Computers Unlimited understands our business model and works closely with us to ensure we get that desired functionality. ActivStyle Inc. strives to improve our company’s cost efficiency by at least 5% each year and TIMS Custom Development has been key in helping us meet and exceed those efficiency goals every year.

ActivStyle Inc.

I just wanted to take a minute and point out one of your Application Support Reps and the stellar customer service we receive each time he is on the other end of the phone, Mike M. He is by far the best resource at CU that we have dealt with in the 2 years I have been here at Diamond. He is responsive, knows the product and always professional. I have thrown some ridiculous issues at him too! I have managed CSR departments and have 22 years in technology, he definitely would be the kind of employee I would want working for me.

Christina Greczek, Diamond Pharmacy

Our Partners

We’re dedicated to building strong relationships with other leading industry associations, buying groups and relevant services in order to bring the right solution to you.

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