Solving your questions today and in the future.
Application Support Specialists answer TIMS processing questions, including how to perform specific software functions and implement business objectives.
Computers Unlimited provides quick and effective solutions to expedite procedural and technical support inquiries. When the need arises, our team of specialists can connect directly to your system to diagnose and solve problems without interrupting system performance.
Automated call tracking records problems and solutions, allowing support to utilize the system as a reference tool when solving issues today and into the future. To ensure staff conducts calls with the highest level of service, the system also supplies management with immediate information concerning appropriate call handling.
In addition to telephone support services, our well-rounded team manages all TIMS Software upgrades, performs on-demand data fixes and installs all hardware purchased after the initial system implementation. Enabling our staff to gain awareness of individual business requirements following primary system training and throughout the upgrade process, making your company more proficient in the long run.