Advanced Cylinder Management

nexAir, a leading distributor of industrial and medical gases, has been serving customers across the southeastern United States for over 25 years. With a strong commitment to operational excellence, nexAir sought to improve visibility, accuracy, and accountability in its cylinder tracking processes.

By implementing Advanced Cylinder Management, nexAir achieved greater integrity in its records, reduced costly errors, and eliminated the need for time-consuming customer audits.

Challenge

Before implementing ACM, nexAir faced challenges common to gas distributors:

• Cylinders occasionally being credited to the wrong customer.

• Manual tracking errors leading to inaccurate billing and missed revenue.

• Overloaded delivery trucks due to lack of visibility in logistics.

• Frequent audits required to reconcile customer balances.

These issues led to lost revenue, inefficiencies, and customer dissatisfaction.

Solution

To address these challenges, nexAir adopted ACM, enabling end-to-end cylinder tracking through barcode scanning and mobile data capture.

With ACM, every cylinder’s entire journey is recorded in real time using mobile devices. Each scan captures detailed transaction data including:

• Customer account

• Gas item and lot number

• Price and cost

• GPS coordinates for precise tracking

This not only improves internal visibility but also provides a self-correcting mechanism that ensures accountability across all stages of the cylinder lifecycle.

Results