We recently spoke with our support expert, Shaun. She is responsible for implementing and training new TIMS Audiology & SLP users, along with training existing users on new advances. Shaun provided some very interesting insights into the processes of getting new customers up and running.
Question: Shaun, you talk with a lot of Audiology & SLP practices, what are they most interested in improving?
Shaun: "What I've found is that practices really want to streamline their daily processes. They want to get rid of the redundancy and the paperwork. Within TIMS, they can take advantage of electronic medical records, which make it possible to retrieve and safely store patient information. If they are a practice that is part of a larger hospital system, they can incorporate HL7, which saves time for the staff."
Question: Can you explain a little about what HL7 does?
Shaun: "HL7 is an interface that allows two separate systems to 'talk' to each other. So, if your practice is part of a hospital, ENT, or university system for instance, HL7 becomes very important. By incorporating HL7, you can have a specialized Audiology & SLP practice management software system that stays fully integrated with your larger corporate system. These two systems then share information and integrate with each other, eliminating redundant processes like printing and paper charts, writing reports and having to scan them, and double-entry of information. HL7 also makes it possible for your outcome data, such as audio-metric results, point-of-sale, and claims information, to be synced back to your host EHR for review by the clinician, accounting, or claims management."
Question: What other kinds of capabilities are Audiology practices looking for?
Shaun: "Practices are busy. They really want great interoffice communication capabilities. TIMS enables you to send alerts to other TIMS users in the office. There are general alerts such as alerting a user in the back that FedEx is here and to please unlock the door. Appointment alerts let the user know a patient has arrived for their appointment. When you assign a user to a new task, they will receive a task alert such as: call this patient."
Question: Shaun, what are some of the developments current customers have found to be most impactful to their day-to-day processes?Shaun: "Well, there are quite a few. Integration and data mining with NOAH, customizable diagnostic reports, scripted notes, our Communications and Tasks modules, hearing aid history tracking, and the integration of HA contract + Purchase agreement with invoice. We also have an A/R feature users can implement and/or sync with QuickBooks®."
Question: Shaun, once you've implemented TIMS Software in a new practice, what are most users surprised by?
Shaun: "One thing I love about training new customers is to watch how people are always amazed at how intuitive and user-friendly TIMS is. Customers say it's easy to learn and really easy to navigate. Also, most people don't realize that we're based in Billings, Montana. When we get calls for customer service, we answer them – we are the customer service team."
Find Out How TIMS Can Streamline Your Audiology & SLP Practice
Last updated: December 21, 2021.