Support
Providing quick and effective solutions to procedural and technical questions is the goal of CU’s support group. Our support center specialists connect directly to your system, quickly diagnosing and solving problems. In turn, an automated call tracking system records each problem and solution, providing a growing base of knowledge that allows us to resolve future issues faster.
24-Hour Support
When circumstances require you to work beyond normal business hours, CU’s support staff is always available offering extended service hours, including weekends and most holidays.
Application SupportApplication support specialists answer TIMS processing questions, including how to perform specific software functions and implement business objectives. |
Technical SupportTechnical support specialists respond to questions regarding hardware support, telcommunication issues, data backup and system optimization. |
Audiology SupportAudiology support specialists are focused on delivering the right answers through education and training, installation and implementation, data conversions or software customization. |
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