When you succeed, so do we. Take a look at what TIMS Software users have to say about our product, services, and support. At Computers Unlimited, you are part of the TIMS family.
"A/R Worklists has taken collections to a whole new level. The ROI impact for us was immediate. We eliminated 2,080 hours of collection time, saving $55k per year. The ability to email customers A/R info and collection forms allows us to reach 25 accounts in the same amount of time it took to make one 5-minute call to a single customer under the old way of collecting."Read less
Welders Supply Company
"ACM is our guarantee to customers that their cylinder tracking is accurate and this builds confidence in the relationship. Using ACM to identify and prevent cylinder discrepancies is a win/win proposition."
Jenny Baker, nexAir, LLC
"At nexAir we take pride in continuous improvement. Using Computer Unlimited’s smartphone ..."
"At nexAir we take pride in continuous improvement. Using Computer Unlimited’s smartphone technology, we implemented TIMS Advanced Cylinder Management to track our cylinder assets. Our routing is managed with TIMS and we track our deliveries using the TIMS Delivery mobile app. It’s seamless and transparent and will dramatically streamline our daily operations."Read less
Oxygen Service Company
"Brian C. has been a HUGE help to us for this wireless project. He has really dedicated a lot of time to it and I really appreciate it."
ILMO Products Company
"Computers Unlimited's TIMS system has assisted us in becoming a 21st century technology company within a century old industry. Their system creates information at our fingertips with technology from thought to finish."
Helget Gas Products
"Contract Campaign Manager has given us a whole new level of confidence and accuracy with hitting ..."
"Contract Campaign Manager has given us a whole new level of confidence and accuracy with hitting forecasted financial targets. The number of hours required each month to implement contract price increases has gone from fifty to just two, done by one staff member as opposed to five."Read less
Chass Thuresson, Industrial Source
"We now have users putting in hundreds of orders per month with TIMS Assistant. It's extremely handy ..."
"We now have users putting in hundreds of orders per month with TIMS Assistant. It's extremely handy to have all of your customer’s information including contracts, open orders, history etc. at your fingertips. Many of our guys use it to scan the customer’s inventory items when they are placing the order in the field. All of this has increased efficiency and accuracy. It's sometimes hard to imagine not having TIMS Assistant now! It's a fully functional mobile version of TIMS Software."Read less
Brad Bayne, Green CO2 Systems
"We partnered with TIMS, a company that takes the time to understand our operational needs and works ..."
"We partnered with TIMS, a company that takes the time to understand our operational needs and works with us to continually enhance their offerings. One example of this is their bulk gas management tool and delivery mobile application. With TIMS Delivery, we will reduce our operating costs for bulk deliveries by over $150K during the next year."Read less
Green CO2 Systems
"We recently went live with the TIMS Bulk Gas Manager and TIMS Delivery. The bottom line results ..."
"We recently went live with the TIMS Bulk Gas Manager and TIMS Delivery. The bottom line results have been amazing! Routing and scheduling efficiencies reduced weekly deliveries by 20% which translates into over $150K in annual delivery cost savings."Read less
General Distributing Company
"We switched to ACM from a web-based tracking system because ACM is fully integrated. We were tired of managing two separate systems and dealing with manual entry. We’ve realized incredible savings with ACM."
Cathy Mason, Innovair Group
"What makes a difference to us? TIMS support teams! They work on ideas and solutions until we have ..."
"What makes a difference to us? TIMS support teams! They work on ideas and solutions until we have the right answer for our business. Knowing that there are people who work directly with us and listen to our questions is a huge asset. TIMS puts our ideas into development for our business and for all of TIMS users as well."Read less
Helget Gas Products
"What really differentiates TIMS is that they are willing to work with their users and listen to the ..."
"What really differentiates TIMS is that they are willing to work with their users and listen to the input we provide in the development of the software itself. TIMS values the information brought by their users and meshes that with the design of the software to develop it forward. Other companies aren't doing that. It's what sets them apart."Read less
AWISCO Corp.
"When I think back on my eighteen year association with Computers Unlimited, two words come to the ..."
"When I think back on my eighteen year association with Computers Unlimited, two words come to the forefront: partnership and attentiveness. From my very first TIMS roll out with project management, CU’s corporate culture of caring was evident in both their efforts to ensure the successful implementation of the software and their willingness to listen to (and act on) suggestions to improve and make it more user-friendly. CU knows their “users” are more than customers; they consider them partners in growing their mutual businesses."Read less
Brad Bayne, Green CO2 Systems
"When we decided to move our company to TIMS a few years ago, we knew we had found the right software platform to manage the rapid growth of our company."
Jenny Baker, nexAir, LLC
"With the dedication and resources at Computers Unlimited, we recently rolled out 100 drivers."
Jason Coffman, Cryo-Source
"With TIMS Assistant I have access to all the standard TIMS information out in the field so I can ..."
"With TIMS Assistant I have access to all the standard TIMS information out in the field so I can get my orders in on time. TIMS Assistant has helped me with real-time cylinder inventory which has led to avoiding disputes. It’s a great timesaver. I can get real-time answers to questions that I would normally have had to rely on someone else for the answer. For salespeople, it is the best tool we have had so far. Just about everything I need is at my fingertips. I’m not depending on others as much so it saves the whole company time, and I have the peace of mind knowing that what I need is correct."Read less
Maine Oxy
"Customer Centric is great; you have all of your customer information you need in one place. Plus, the History tab in CCI is a huge timesaver."
Middlesex Gases & Equipment
"For me, as an IT manager, working with Computers Unlimited (CU) has come to mean a rock solid ..."
"For me, as an IT manager, working with Computers Unlimited (CU) has come to mean a rock solid alliance for my business. It is a company I have entrusted to support my company. My relationship with CU is critical to keeping my business healthy. It is a company I believe in and depend upon on a regular basis. However, for me personally, it means more than just these things."Read less
Johanna Love, WestAir Gases & Equipment, Inc.
"I just wanted to take a minute and say thanks for your great employees and great application! We ..."
"I just wanted to take a minute and say thanks for your great employees and great application! We just started using A/R Worklist for collections and my team is blown away! This new worklist tackled so many of our pain points and resolved them with a new level of efficiency, and working with your team has been a breeze. Thank you!"Read less
Green CO2 Systems
"I went to a customer's site for a very large install yesterday. I used TIMS Delivery to do a rental ..."
"I went to a customer's site for a very large install yesterday. I used TIMS Delivery to do a rental order, and to place all the assets in TIMS. We also did a parts order for all the hardgoods we charge up front. I wanted you all to know that things went great, and the service team is excited to use this new mobile delivery technology. We appreciate your efforts and how this new technology is doing great things for us."Read less
Chass Thuresson, Industrial Source
"It used to take one person 40 hours to implement a contract price increase. Now the entire process has been reduced to 2 hours! If you’re not using it, you should be. It’s a huge timesaver."
Purity Cylinder Gases Inc.
"It's so much more than just a price update system! It's easy to price and quote non-stock items without any rekeying. There's no better system out there."
Helget Gas Products
"It's the partnernership: core values, honesty, integrity, life balance, and continuous improvement."
Simcoe Compressed Gas Inc.
"Just wanted to drop you a quick note on the Computers Unlimited integration for Simcoe Compressed ..."
"Just wanted to drop you a quick note on the Computers Unlimited integration for Simcoe Compressed Gas after one month of utilization. Your team has handled all of our questions and concerns with grace and efficiency. I have nothing but good things to say about your team, response time, and handling of our (ok, mostly my) sometimes repetitive inquires. Our team here at Simcoe, especially the new users that have experience with other systems including SAP and ERP, have commented several times how easy and user-friendly it is. We appreciate all of your help and support. If you need a reference for anyone interested in using the cloud version of your software, please do not hesitate to ask! Thanks again for all your help and support!"Read less
Crystal Baker, Bemidji Welders Supply
"Kenny was able to help me with my stress of this crazy file! PS..he is AWESOME!!"
NLR Welding Supply
"Our oldest employee liked TIMS immediately. He didn't struggle through a learning curve at all. It was wonderful!"
Eric Terwilliger, Airweld Inc.
"Our sales staff is using TIMS Assistant to enter orders, check inventory availability, and address ..."
"Our sales staff is using TIMS Assistant to enter orders, check inventory availability, and address cylinder balance questions in real-time. They like the fact that they have the ability to address many sales history questions and how deep you can drill down in certain areas to resolve issues. It helps the sales team to be functional and responsive while in the field."Read less
Jake Maynard, Sutton-Garten
"Our staff uses TIMS Assistant when writing up orders away from the office or when making a delivery ..."
"Our staff uses TIMS Assistant when writing up orders away from the office or when making a delivery with ACM tracked cylinders. TIMS Assistant improves our efficiency as orders are written up in real-time, dispatched quickly and seamlessly, and as all cylinder barcodes are attached using the scan feature. The system also allows our sales staff to review account information in the field if a customer has questions on pricing, gas use, or wants a quote written up immediately. TIMS Assistant has been a great asset for Sutton-Garten Company."Read less
Weldstar
"Overall, we've seen a lot of success with our eCommerce site. We primarily push it as an account ..."
"Overall, we've seen a lot of success with our eCommerce site. We primarily push it as an account management tool with online bill payment capabilities. Nearly all of the customers that would call us on a regular basis to make credit card payments over the phone have been converted to the eCommerce site, as well as all of the customers that would previously call us to get copies of invoices and proof of deliveries on a regular basis. To us, that alone makes the system worth it. YTD we've had about 1,290 orders placed on the eCommerce site, equaling about 900k."Read less
BJ Barr, nexAir, LLC
"Reviewing customer-specific pricing has always been a challenge at nexAir. This new application ..."
"Reviewing customer-specific pricing has always been a challenge at nexAir. This new application provides a user-friendly format while managing the entire review process. Implementing Contract Campaign Manager this year has allowed us to perform pricing reviews more accurately, more easily, and far more efficiently."Read less
WELSCO
"Thank you, Lin G. and Dave S., for your hard work on getting this job done. Dave, you did a super ..."
"Thank you, Lin G. and Dave S., for your hard work on getting this job done. Dave, you did a super job of heading this project up and covering all the bases. It is such a blessing to have great resource people to call on when you need help…that is why my loyalty is to Computers Unlimited. You guys have never let me down."Read less
Helget Gas Products
"The ability for sales people to record their interactions (emails, visits, calls) with customers and prospects enables management to report on these activities to help measure productivity levels."
Ben Bisconer, Complete Welders Supply
"The ability to create a unique worklist allows us to target specific aging scenarios, i.e. cylinder ..."
"The ability to create a unique worklist allows us to target specific aging scenarios, i.e. cylinder rental invoices past 50 days or a worklist that targets a given sales person’s account. It’s a powerful tool for our collections staff and has improved their time management by 40%."Read less
Johanna Love, WestAir Gases & Equipment, Inc.
"The new TIMS A/R Collections Worklist has saved my team about 20 hours a week!"
Ben Bisconer, Complete Welders Supply
"The ability to export the campaign data for additional analysis in Excel is an added plus. Contract ..."
"The ability to export the campaign data for additional analysis in Excel is an added plus. Contract Campaign Manager enables greater participation from the entire sales team because it empowers them to better understand the financial impact of price increases and financial goals to hit."Read less
BJ Barr, nexAir, LLC
"The new TIMS Contract Campaign Manager application is a shining example of how well Computers Unlimited understands our business and processes."
Industrial Source
"The time-savings, the accuracy, and the ease of the process were the three highlights of using the ..."
"The time-savings, the accuracy, and the ease of the process were the three highlights of using the new Cylinder Count app. We inventoried our cylinders company-wide once per year. We used to have people writing on paper and we would tally, and you had to find the right page with the part number that you were counting. It was very time-intensive with very low accuracy. We counted one pile of 66 cylinders in about 3 minutes. We intend to do the equivalent of cycle counts to reset our inventory balances. The thought is we should do the same with steel and gases as our hardgoods. We were very happy with the end result of the count. This was our first attempt, and I estimate in the future it will take maybe 1/10th the time as it used to."Read less
Jason Huss, ILMO Products Company
"This is a full end-to-end solution. We recently implemented Contract Campaign Manager for our ..."
"This is a full end-to-end solution. We recently implemented Contract Campaign Manager for our annual price increases for gas and cylinder rent. With CCM we were able to see more information in a single click than we were ever able to see before. Computers Unlimited listens to its customers and continues to develop programs to suit our industry's needs."Read less
Ben Bisconer, Complete Welders Supply
"TIMS Assistant has been a game charger for our sales reps. Instead of calling in or returning to ..."
"TIMS Assistant has been a game charger for our sales reps. Instead of calling in or returning to the office to place orders or ask for specific account information, sales people can do all that and more on a smartphone and spend more time in the field."Read less
Chass Thuresson, Industrial Source
"TIMS Assistant has been a slam dunk for us. The sales teams use it to place orders in the field, ..."
"TIMS Assistant has been a slam dunk for us. The sales teams use it to place orders in the field, create quotes, email them, charge the customer, and collect the payment all in one process. We created a report to monitor how many orders each sales person is entering, a monthly ‘TIMS Assistant Report Card’ that shows how many orders are being created, the dollar amount, and the number of items. It’s a great way to maintain accountability and the visibility doubled the use of TIMS Assistant for the whole sales force. We are currently processing $400k of sales every month using TIMS Assistant."Read less
AWISCO
"TIMS catalog system gives us a virtual SKU inventory without all the additional overhead."
Jason Huss, ILMO Products Company
"TIMS Contract Campaign Manager enabled us to implement contract price updates in days, instead of weeks, accurately measuring the financial impact."
Middlesex Gases & Equipment
"TIMS eCommerce is an excellent online ordering tool and a great resource for customers."
Cathy Mason, Innovair Group
"TIMS keeps all their users at the forefront of this industry."
American Welding & Gas
"Using TIMS standard Inventory Management and Automated Purchasing, we were able to reduce inventory levels by over $330,000 in just 40 days."
Tulsa Gas & Gear
"We deliver all our own bulk gas and TIMS Bulk Gas Manager allows our schedulers to see, manage, and schedule bulk orders in the same software that they use everyday."
Scottie Morey, Crumpton Welding Supply
"Hello! Tropical Storm Nicole is swirling all around us and has knocked our electricity out again, ..."
"Hello! Tropical Storm Nicole is swirling all around us and has knocked our electricity out again, but our TIMS data is safe and sound! haha! Just wanted y'all to know what a relief it is to know I don't have to worry about that anymore! 😊 Yay! Scottie"Read less
Russ D., Humphries Welding Supply
"We've done over 1,400 different line counts (of hard-good items) between our 4 locations. They've ..."
"We've done over 1,400 different line counts (of hard-good items) between our 4 locations. They've all been done from our phones, and everybody lovvvvves it! Everyone is super pleased! Thank you for your patience, and the design of the app for cycle counts and physical inventories."Read less
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