Improve Revenue Cycles with Reduced DSOs

Robust and flexible, reimbursement features offer denial management tools and automatic posting of ERNs that are designed to save you time while reducing errors.

Simply queue up a claim to be rebilled and let TIMS make the corrections and credits for you. So, whether you have your collection efforts in-house or outsourced, TIMS has you covered!

Auto Posting (ERNs)

Eliminate unnecessary manual entry and errors with the auto post ERN feature and save valuable time.

Less time working ERNs and fewer errors to contend with means big savings for HME/DME providers. Additionally, TIMS can handle Medicare, Medicaid and commercial payers equally!

Auto post payments to patient accounts, and eliminate manual entry to save time and reduce errors!

Less time working ERNS and fewer errors with TIMS Auto Posting
TIMS HME A/R Manager | ERN processing for convenient bank file uploads.

A/R Manager

A/R Manager’s intuitive design and navigation makes your staff more productive.

With one streamlined process, you can pay A/R, add collection notes and check invoices. And, if a customer short pays an invoice and you’re not sure why, you can simply pull up the invoice and view right within A/R Manager!

Bank files are uploaded and applied to invoices instantly with Electronic Remittance Notice (ERN) processing, while discounts can be created on demand for early pay incentives.

A/R Adjustment Approvals

Stop relying on email, reports, or paper forms to manage the adjustment approval process and start using TIMS.

  • Define dollar amount approval limits that require a supervisor's approval before they can be posted, and assign the user(s) who are responsible for the approval
  • Review, approve and deny the adjustments that require approval from a worklist application
  • Communicate a denial to the collection agent with a task to correct and resubmit or delete the adjustment
  • Monitor applications that provide visibility to adjustments pending approval by total amount and age, and by the user who did the adjustment, by batch and by assignment
TIMS HME Software | AR Adjustments Approval
TIMS HME Software | AR Worklists - DSO Over 90 days

A/R Collections Worklist

Create a variety of custom defined, real time, interactive worklists for your collections team to work A/R, denials and timely filing.

  • The rules are flexible, allowing you to recreate your current collection reports as worklists. Save time generating and sending weekly and monthly reports to collection agents. Unlike working from a report, the worklist is pulling real time A/R, claim and denial information
  • Sample worklists could include claims at risk of missing their timely filing deadline, or all A/R over $500 and 90 days past due that has not been worked in 30 days
  • Every action is logged and you can define the actions you want to trigger a follow-up task
  • Have access to all the information you need to take action on, including the patient’s account, the EOB and the history of who has done what and when
  • Generate and send claim appeals with attachments, using payer specific appeal forms

Denial Management 

Manage and prioritize denials easily and take action to minimize DSO all in one place. From resubmitting claims to sending redetermination letters, TIMS provides one integrated system that eliminates duplicate entry and errors equally.

Redetermination letters become important notes in the TIMS system for easy access to the critical information you’ll need later. When the situation calls for it, you have the flexibility to print claim specific Explanation of Benefit (EOB) forms.

TIMS HME Software | Denial Management - Send Appeal Form
Simply queue up a claim to be rebilled and let TIMS make the corrections and credits for you. So, whether you have your collection efforts in-house or outsourced, TIMS has you covered!
TIMS HME Software Reviews and Testimonials

We are really excited about Patient Intake, it is exactly what we need. Right now our company is very interested in the Lean Business model, and Intake fits right in with the way we are wanting to do business.

- ThedaCare At Home

Since starting with TIMS, we have more than doubled our revenue while cutting inventory costs by more than 60%.

- Keene Medical Products

From an implementation standpoint, Claims Processing has been one of the easiest programs to roll out to users.

- Norco

Once again I would like to compliment Gayle [in Project Management] on her training ability.  She has a great cadence, upbeat attitude and a way of changing confusion into clarity!

- Care Medical
TIMS HME Software | 10 Must-See Features for your HME/DME business!

Download 10 Must-See Features For Your HME/DME Business

TIMS has a fresh new look with some smart new ways to do business.

Intuitive new platforms for making life easier. Streamlining everyday tasks with brilliant new applications. Helping your staff work smarter—not harder. Think of TIMS as the game-changer that puts you ahead of your competition.

download pdf

TIMS HME Software | Prioritize and work your A/R and denials with worklists.

A/R Worklists

TIMS A/R Worklists are flexible lists that help you prioritize and work your A/R and denials in a way that is most efficient for your company.

You can create a variety of custom-defined and interactive worklists for your Collections Team using criteria such as A/R amount, A/R aging, denial information, timely filing and timely appeal filing deadlines, claim status and last worked date.

For example, you may want a worklist to handle claims at risk of missing their timely filing deadline, or a worklist that addresses any A/R over $500 and 90 days past due that has not been worked in 30 days.

All worklists may be viewed by payer, or payer set, patient last name, as well as other criteria. And within the worklist, you have access to all of the information you need to take action, including the EOB and the history of who has done what and when on a patient’s A/R.

So you can resubmit, or print, a claim on demand, generate and send payer appeal forms, and transfer or write-off A/R. Every action is logged and you can define every action that you want to trigger a follow-up task.


The Task System is a brilliant and efficient way to provide assignments and follow-up reminders to your staff when it comes to collections.

Automatically generate tasks based on criteria from A/R, claims, and claims denials. Tasks are generated based upon criteria such as payer, patient name, timely filing limits or high dollar limits, just to name a few.

The task will be assigned to the appropriate end user along with a due date.

You can conveniently notate an item of work, assign, re-assign and determine appropriate follow-up dates for the task to be completed. And that’s just for starters.

TIMS HME Software | Provide assignments and follow-up reminders to your staff with Tasks.


When you want to analyze data for your collection efforts or your collection results, TIMS delivers huge benefits. Not only do you have the ability to take advantage of powerful reports, you can generate worklists for collection activity on a by-collector basis. Talk about effective! But if you just can’t wait for that report, TIMS gives you the ability to find real-time account information in Customer Centric Inquiry.

Read patient invoices easily as well as provide your collectors the ability to view statements just as your patients view them. This provides more effective provider/patient communication.

A/R Allegiance – Patient Collections & Patient ERN Upload

Computers Unlimited and A/R Allegiance Group© have teamed up to deliver a customizable integration between TIMS Software and their CollectPlus© system.

Through this integration, TIMS sends A/R Allegiance a secure file of predetermined accounts requiring collection. A/R Allegiance manages billing communication with the patient for each account. A perfect combination!

As the account progresses, A/R Allegiance automatically sends updates back to TIMS, so you’ll always stay current.

visit A/R Allegiance

TIMS HME Software | Recurring Orders to increase profit.

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