We're so impressed with providers like you!
While things are moving rapidly since our last blog on COVID-19 and the industry, we've been eager to hear of emerging best practices from our innovative and dedicated users.
Many of our users are operating with a largely remote staff, rotating in-person workers to complete essential functions while maintaining distancing and disinfecting protocols. While this has meant heavy reliance on delivery services, some have expanded their previous use of TIMS Mobile Delivery to offer clean, curbside pickup for appropriate customers.
In efforts to reduce potential surface transmissions, some providers have implemented leaving rental equipment in delivery trucks for three days after pick up, before returning them to warehouses for cleaning and redistribution.
Some of you have ordered electronic attachments for your patients' ventilators to enable remote monitoring by respiratory therapists, reducing in-person visits. We've heard you have done this without charging the patient, absorbing the extra cost yourselves.
In another heartwarming and generous response, some of you have worked with our Support Team to remove automated finance charges, wanting to relieve patients of extra financial stress during this time.
We've been thrilled to see the creative ways you are meeting current challenges, and to hear how helpful our software has been. Users have shared how easily they've been able to work in TIMS Billing Rules Setup responding to changing CMS requirements related to the outbreak. You've shared how TIMS Workflow has smoothed the transition to remote work, allowing sites to easily coordinate efforts regardless of location.
Having friends and family members who rely on HME & DME care, we at Computers Unlimited know how essential providers like you are all the time, and especially right now. Thank you for your tireless service to our communities, and for your continued trust in us.
As always, please don't hesitate to contact us with questions or software support needs.
This article was originally written by Ruhiyyih Tolton of Computers Unlimited. Published 2020-04-06. Modified 2020-04-06.