Measure Your Success with Key Performance Indicators

Establishing KPIs for Your HME Business

We all have goals. (How are those New Year’s resolutions coming along, by the way?) And your business is no different. One way to make sure you understand how well your company is achieving its short- and...

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What Are the Top Three Pitfalls of RCM That I Should Avoid?

Revenue Cycle: Avoid Pitfalls, Reap Rewards

Q: What are the top three pitfalls of RCM that I should avoid?

The revenue cycle is a complex process with many moving parts. Those “parts” are better known as people and processes, and they need to...

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What KPIs Show I Have Strong Revenue Cycle Management Practices?

Revenue Cycle: Establish KPI Goals

Q: What KPIs show I have strong Revenue Cycle Management practices?

A: Industry experts suggest that every team member have performance goals, engage in monthly feedback sessions with their team and manager,...

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How Does Inventory and Warehouse Management Play a Role in Revenue Cycle Management?

Revenue Cycle: Avoid the Spiral

Q: How does inventory and warehouse management play a role in revenue cycle management?

A. Too much inventory creates unneeded expenses and too little inventory means lost revenue. For many in our industry, ...

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How Can I Use Technology to Shorten the Learning Curve for my CSRs?

Revenue Cycle Management: Perfect the Knowledge Transfer

Q: How can I use technology to shorten the learning curve for my CSRs?

A: Too often, I have seen providers rely on their own staff to transfer tribal knowledge using a mix of water-cooler...

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