--- title: Pair Your People with TIMS Delivery for Better Efficiency description: With TIMS Delivery, drivers become more efficient, dispatch and customer service have more access to crucial information, and quality assurance tasks can become automated. These efforts can reduce the overall cost of each delivery, and give you the flexibility to reallocate your labor dollars. image: https://www.cu.net/hubfs/email/weekly/MED%20Email%20Images/TIMS-Delivery-Growth-Hiring-Staff-crop-678042-edited.png --- [![TIMS_Logo_Restricted_WHITE_Reverse_Final](https://www.cu.net/hs-fs/hubfs/identity/logos/2023%20Logos/TIMS_Logo_Restricted_WHITE_Reverse_Final.png?width=181&height=50&name=TIMS_Logo_Restricted_WHITE_Reverse_Final.png "TIMS_Logo_Restricted_WHITE_Reverse_Final")](https://www.cu.net/hme) [![TIMS_Logo_Restricted_RGB_Pos_Final](https://www.cu.net/hs-fs/hubfs/identity/logos/2023%20Logos/TIMS_Logo_Restricted_RGB_Pos_Final.png?width=184&height=50&name=TIMS_Logo_Restricted_RGB_Pos_Final.png "TIMS_Logo_Restricted_RGB_Pos_Final")](https://www.cu.net/hme) ** ** # Blog for Home & Durable Medical Equipment Providers We're a completely customizable solution with a dedicated team of software developers in-house. That means we can work together to make sure our system fits your HME/DME business like a (surgical) glove... even if you run things a little differently from others in the industry. Our users aren't confined to a cookie-cutter approach! # Pair Your People with TIMS Delivery for Better Efficiency POSTED ON:5 December, 2018 WRITTEN BY: [Computers Unlimited](https://www.cu.net/hme/blog/author/computers-unlimited) Tag: [TIMS Software](https://www.cu.net/hme/blog/topic/tims-software), [TIMS Delivery](https://www.cu.net/hme/blog/topic/tims-delivery), [TIMS Scheduler](https://www.cu.net/hme/blog/topic/tims-scheduler), [quality assurance](https://www.cu.net/hme/blog/topic/quality-assurance) ### Deliver More, Without Hiring More Staff How many deliveries does your team make each day? If that number were to increase, would you you suddenly be on the hunt to hire more staff? What if you didn't have to? What if your business could grow, *without* having to invest in hiring and training additional drivers, dispatchers, customer service reps, and back office staff? With a mobile solution like TIMS *Delivery* in place, drivers become more efficient, dispatch and customer service duties are streamlined, and some quality assurance tasks can become automated. These efforts reduce the overall cost of each delivery, and give you the flexibility to place your staff where they're needed most. **Increase driver efficiency. **We already shared in[ Part 1 of this series ](https://www.cu.net/hme/blog/drive-down-hme-delivery-costs-with-mobile-technology)how better route planning with TIMS *Scheduler* can help you maximize driver productivity and decrease the number of drivers/vehicles needed. But the efficiency goes even further. TIMS *Delivery* gives drivers access to all the information they need—no matter where they are—on a smartphone or tablet.  Through the mobile app, without having to call back to the office, drivers can: - securely access patient information to verify addresses and delivery time - note any potential hazards at the delivery location (such as airborne, infectious, or blood-borne diseases) - stay organized and on task with delivery prompts and checklists - check inventory and pricing manually or by barcode scan - record serial numbers and lot numbers - access and submit electronic forms and documentation - and more. **Streamline dispatch and customer service. **Since deploying TIMS *Delivery, *our users report that their drivers run on time for more of their appointments, and calls to the customer service center have dropped significantly. When customers *do* call, customer service representatives are able to use TIMS *Delivery* to easily access each driver's route and provide more accurate expected delivery times. (For Preferred Homecare, calls to their main customer service center dropped from 500 to 30-40 calls per day. [See the case study](https://info.timssoftware.com/tims-hme-delivery-preferred-healthcare-case-study-download) for more!) **Automate some back office and quality assurance tasks. **While there's always a need for a quality assurance team, TIMS *Delivery *can make their job easier by requiring that certain necessary information is collected during a delivery, and setting requirements for what should be collected in each order. In many cases, there's no need for staff to individually check for signatures, verify regulatory items, and make sure the correct accessories were added to an invoice. Plus, since information is collected electronically and updated in real time in your TIMS system, there's no paperwork for back office staff to re-key or scan (or keep track of)! Delivery cost management is about having the right staff and the right tools in place—and using them to improve your bottom line. Let TIMS *Delivery *help you save your staff time so that as your business grows, they can still "get it all done." --- **Preferred Homecare Saves $4.9 Million After Implementing TIMS Delivery** [![TIMS_HME_Delivery_Preferred_Homecare_Cost_Savings_Case_Study](https://www.cu.net/hs-fs/hubfs/offers/Case-Studies/TIMS_HME_Delivery_Preferred_Homecare_Cost_Savings_Case_Study.png?width=250&name=TIMS_HME_Delivery_Preferred_Homecare_Cost_Savings_Case_Study.png)](https://info.timssoftware.com/tims-hme-delivery-preferred-healthcare-case-study-download)There's nothing better than seeing our customers meet and exceed their goals, especially when TIMS Software is a partner in that success. See the data for yourself and learn how [Preferred Homecare](http://preferredhomecare.com/) reduced labor costs across multiple teams by an average of 58 percent, while also increasing their total daily and monthly deliveries. "From a customer service standpoint, and just a business efficiency standpoint, TIMS* Delivery* is a must have to be competitive today. If you're not doing this, you're behind." — Oscar De Los Monteros, Corporate Director of Logistics and Clinical Operations, Preferred Homecare [![DOWNLOAD CASE STUDY](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/60789/adb5114d-962e-4b21-a0b6-97d49971bade.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/60789/adb5114d-962e-4b21-a0b6-97d49971bade) --- Next week, in Part 3, our final chapter of this series, we'll look at how TIMS *Delivery* can add convenience to delivery, and improve the entire experience for both your customer and your drivers. See you next week! This article was originally written by Patty Harrison of Computers Unlimited. Published 2018-12-05. Modified 2018-12-05. 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